Digital Products Policy

### Digital Products Policy for Garm Giveawayz

**Effective Date: 10 April 2025**

At Garm Giveawayz, we offer digital raffle tickets as our primary product, providing participants with the opportunity to enter prize draws for a chance to win exclusive designer shoes. This Digital Products Policy outlines the terms and conditions governing the purchase, use, and management of our digital raffle tickets to ensure a fair, transparent, and enjoyable experience for all participants.

#### 1. Nature of Digital Products
- **Digital Raffle Tickets**: When you purchase a raffle ticket through our platform, you are buying a digital entry for a chance to win a prize (e.g., designer shoes) in a specified raffle draw. Each ticket is a non-tangible, digital product delivered electronically via email or accessible through your account on our website.
- **No Physical Product Guarantee**: Purchasing a raffle ticket does not guarantee winning a prize. The ticket solely grants entry into the raffle draw, with winners selected randomly in accordance with our rules.
- **Non-Transferable**: Raffle tickets are non-transferable and may only be used by the purchaser or the account holder who completes the transaction.

#### 2. Purchase and Delivery
- **Eligibility**: To purchase raffle tickets, you must be at least 18 years of age and reside in a jurisdiction where participation in such raffles is legally permitted. Purchases from outside United Kingdom are not permitted unless explicitly stated.
- **Pricing**: Ticket prices are clearly displayed on our website at the time of purchase. All prices are in GBP and include applicable taxes unless otherwise stated.
- **Payment**: Payments are processed securely via credit/debit cards, PayPal, Apple Pay. All purchases are final upon payment confirmation.
- **Delivery**: Upon successful payment, digital raffle tickets are delivered instantly via email with your ticket number(s) and draw details. You can also access your tickets in your account dashboard on our website. It is your responsibility to ensure the accuracy of your email address and to check spam/junk folders for delivery.
- **Purchase Confirmation**: You will receive an email confirmation of your purchase, including ticket numbers, raffle details, and draw date. Retain this for your records.

#### 3. Raffle Rules and Prize Distribution
- **Random Selection**: Winners are selected using a certified random number generator or third-party verified randomization process to ensure fairness. The draw process is conducted transparently, and results are published on our website and/or social media platforms.
- **Prize Details**: Prizes (e.g., designer shoes) are described on the raffle page, including brand, model, size, and condition (e.g., new, authentic). We guarantee that all prizes are sourced from reputable suppliers and are authentic. Images are for illustration purposes and may vary slightly from the final product.
- **Winner Notification**: Winners are notified via email and/or phone within 48 hours of the draw. Winners must respond within 7 days to claim their prize, or an alternate winner may be selected.
- **Prize Delivery**: Physical prizes (designer shoes) are shipped to the winner’s provided address at no additional cost within 21 business days after verification. Shipping is available only to addresses within the United Kingdom. Winners are responsible for any customs duties or taxes, if applicable.
- **No Cash Alternative**: Prizes are non-exchangeable, non-refundable, and cannot be redeemed for cash or other alternatives unless explicitly stated.

#### 4. Refunds and Cancellations
- **Non-Refundable**: All raffle ticket purchases are final and non-refundable, except in cases of unauthorized transactions (e.g., proven fraudulent use of a payment method), in which case refunds will be processed after verification.
- **Cancelled Raffles**: If a raffle is cancelled due to insufficient ticket sales or unforeseen circumstances, we will notify participants via email and issue a full refund to the original payment method within 14 business days.
- **No Refunds for Non-Winners**: As raffle tickets represent a chance to win, no refunds are provided if you do not win a prize.

#### 5. Account and Security
- **Account Responsibility**: You are responsible for maintaining the confidentiality of your account and ensuring accurate contact information. We are not liable for missed notifications due to outdated or incorrect details.
- **Prohibited Actions**: Using automated systems (e.g., bots) to purchase tickets, creating multiple accounts to gain unfair advantage, or engaging in fraudulent activity is strictly prohibited. We reserve the right to disqualify participants and void tickets suspected of violating these terms.

#### 6. Legal Compliance
- **Jurisdictional Compliance**: By purchasing a raffle ticket, you confirm that your participation complies with the laws of your jurisdiction. It is your responsibility to verify that entering our raffles is legal in your region.
- **Regulatory Adherence**: Garm Giveawayz operates in compliance with applicable raffle and gaming regulations in United Kingdom. For details on our licensing, contact ggiveawayzsupprt@gmail.com
- **Tax Responsibility**: Winners are responsible for any taxes associated with receiving prizes, as required by local laws.

#### 7. Limitation of Liability
- **No Guarantee of Winning**: Purchasing a raffle ticket does not guarantee a prize. Outcomes are determined by chance, and we are not liable for any disappointment or losses resulting from non-winning entries.
- **Technical Issues**: We are not responsible for technical issues beyond our control (e.g., internet outages, email delivery failures) that may affect ticket purchase or winner notification, though we will make reasonable efforts to resolve such issues.
- **Prize Condition**: Prizes are provided "as is." We are not liable for defects or damages to prizes after delivery, though we will work with winners to address issues with the supplier where possible.

#### 8. Privacy and Data
- **Data Usage**: Personal information collected during ticket purchases (e.g., name, email, address) is used solely for raffle administration, winner notification, and prize delivery. We do not sell or share your data with third parties except as required for raffle operations (e.g., shipping providers).
- **Marketing Opt-In**: By purchasing a ticket, you may opt in to receive promotional emails about future raffles. You can unsubscribe at any time via the link in our emails.
- **Data Security**: We use industry-standard encryption to protect your data. For details, see our [Privacy Policy](insert link).

#### 9. Amendments
- We reserve the right to update this policy at any time. Changes will be posted on our website with the updated effective date. Continued participation in our raffles constitutes acceptance of the revised policy.

#### 10. Contact Us
For questions about this policy, raffle tickets, or any other inquiries, please contact us at:
- **Email**: ggiveawayzsupprt@gmail.com
- **Phone**: 07828483048

Thank you for participating in Garm Giveawayz raffles. We’re excited to bring you the chance to win exclusive designer shoes!